Privacy Policy

Last updated: 30 October 2026

This Privacy Policy explains how Dubai Safaris ("we", "us", "our") collects, uses, shares and protects your personal information when you visit dubai-safaris.com, contact us or book a tour. We handle personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, for guests in the European Union and United Kingdom, the GDPR.

Privacy at a Glance

• We collect only what we need to arrange your tour — mainly your name, contact details and booking details.
• We share booking details with the licensed operator running your tour, and with service providers such as our payment processor.
• We never sell your personal data.
• Card payments are handled securely by Stripe — we do not see or store your full card number.
• You can ask to see, correct or delete your data at any time by emailing info@dubai-safaris.com.

Who We Are

Dubai Safaris is a Dubai-based desert safari and tour booking company. We are responsible (the "data controller") for the personal information described in this policy. You can reach us at info@dubai-safaris.com, booking@dubai-safaris.com or +971 55 467 4871.

Information We Collect

Information you give us

• Booking details: name, email address, phone or WhatsApp number, hotel or pickup location, tour date, number and ages of guests, and any special requests.
• Health and dietary notes you choose to share: for example pregnancy, back problems, motion sickness, allergies or dietary needs, so the operator can keep you safe and comfortable. Only share what is necessary.
• Messages: anything you send us by contact form, email or WhatsApp.
• Reviews and feedback you choose to leave.

Information collected automatically

• Technical data: IP address, browser and device type, pages visited and referring site, collected through cookies and server logs (see Cookies).

Payment information

Card details are entered directly into Stripe's secure payment form. We receive only a payment confirmation and limited details such as the card type and last four digits.

How We Use Your Information

• To process, confirm and manage your booking, including pickup arrangements.
• To pass the necessary details to the tour operator and driver running your experience.
• To contact you before and on the day of your tour, including by WhatsApp, phone or email.
• To take payments, issue refunds and prevent fraud.
• To answer your questions and provide customer support.
• To send news and offers, if you have opted in (see Marketing Emails).
• To understand how our website is used and improve it.
• To meet legal, tax and accounting obligations.

Legal Basis for Processing

We process your data because it is needed to perform our contract with you (your booking), to meet legal obligations, for our legitimate interests in running and improving our business, or with your consent (for marketing emails, non-essential cookies and any health information you share). You can withdraw consent at any time.

Who We Share It With

We share personal data only where needed:

• Licensed tour operators and drivers who deliver your experience — they receive only what they need, such as your name, pickup location, phone number, guest count and relevant special requests.
• Service providers who help us run the business, such as Stripe (payments), our website hosting provider, our email newsletter provider and WhatsApp (messaging).
• Authorities where required by UAE law or to protect the safety of guests.

We do not sell or rent your personal data to anyone.

Payments

Online payments are processed by Stripe, which is certified to PCI-DSS Level 1, the highest standard for card security. Stripe processes your payment data under its own privacy policy.

WhatsApp and Email Communication

Many guests book or ask questions on WhatsApp. If you message us there, your phone number, name and messages are handled by WhatsApp (Meta) under WhatsApp's privacy policy as well as this one. We use WhatsApp and email to send booking confirmations, pickup times and important updates about your tour.

Marketing Emails

We send newsletters and offers only if you have opted in. Every email includes an unsubscribe link, or you can email info@dubai-safaris.com to stop them at any time. Unsubscribing does not affect booking messages about tours you have already booked.

Cookies

Cookies are small files stored on your device. We use:

• Essential cookies — needed for the website, booking and payment to work. These cannot be switched off.
• Preference cookies — to remember choices such as your cookie settings.
• Analytics and marketing cookies — only if you accept them in our cookie banner.

You can change your choice at any time using the cookie icon at the bottom-left of every page, or by clearing cookies in your browser settings.

International Transfers

Some of our service providers (for example Stripe, WhatsApp and our email provider) may process data outside the UAE. Where this happens, we rely on providers that apply appropriate safeguards, such as standard contractual clauses, as permitted under UAE law and the GDPR.

How Long We Keep Data

• Booking and payment records: kept for as long as required for accounting and tax purposes under UAE law, then deleted or anonymised.
• Enquiries and messages: generally kept for up to 2 years after our last contact.
• Marketing list: until you unsubscribe.
• Health or dietary notes: deleted once your tour is complete, unless needed for a safety incident or complaint.

Data Security

We protect your information using encrypted (HTTPS) connections, secure payment processing, restricted staff access and reputable service providers. No online system is completely secure, so if we ever become aware of a breach affecting your data, we will notify you and the relevant authorities where required.

Your Rights

Depending on where you live, you have the right to:

• Access the personal data we hold about you and get a copy.
• Correct data that is wrong or incomplete.
• Ask us to delete your data, where we no longer need it.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent at any time.
• Receive your data in a portable format.
• Complain to a data protection authority — in the UAE, the UAE Data Office; in the EU or UK, your local regulator.

To make a request, email info@dubai-safaris.com. We will reply within 30 days and may ask you to confirm your identity first.

Children

Our tours welcome families, but bookings must be made by an adult. We collect children's details (such as age, for seating and safety) only from the parent or guardian making the booking.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.

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