Terms & Conditions

Last updated: 30 October 2026

These Terms & Conditions apply when you use dubai-safaris.com or book a tour or experience with Dubai Safaris ("we", "us", "our"). By making a booking, you confirm that you have read and agree to these terms on behalf of yourself and everyone in your group. Please also read our Privacy Policy.

Key Points

• Your booking is confirmed once you receive our written confirmation by email or WhatsApp.
• Prices are in AED and per person unless stated otherwise, with free hotel pickup within covered areas.
• Most tours offer free cancellation up to 24 hours before the start time. Later cancellations and no-shows are usually not refundable.
• If we cancel because of weather or safety, you can choose a new date or a full refund.
• Desert activities carry some risk — please tell us about any health conditions before you travel.

About Dubai Safaris

Dubai Safaris is a Dubai-based tour booking company. We arrange desert safaris, city tours and related experiences, which are delivered by licensed local tour operators that we select and check. Your tour on the day is run by the operator named in or arranged through your booking, under the standards described on our About Us page.

Bookings and Confirmation

• You can book online, by WhatsApp, by phone or by email. A booking is confirmed only when you receive our confirmation.
• The person making the booking must be at least 18 years old and is responsible for the whole group.
• Please give accurate details — full name, mobile/WhatsApp number, hotel or pickup address, date, number of guests and children's ages — and check your confirmation carefully. Tell us straight away if anything is wrong.
• Keep your phone reachable on the day so the driver can contact you.

Prices and Payment

• Prices are shown in UAE dirhams (AED) and, unless stated otherwise, are per person and include the items listed on the tour page.
• Free hotel pickup is included within our covered areas. Pickups from outlying areas, private transfers and optional add-ons (such as quad biking, extra photos or private tables) may cost extra and will be confirmed before you pay.
• Online card payments are processed securely by Stripe. If your card is in another currency, your bank sets the exchange rate and may add fees.
• Where a tour allows payment on the day, the balance must be paid as stated in your confirmation.
• Prices may change before you book, but the price confirmed in your booking will not change.

Changing Your Booking

To change your date, time, pickup point or number of guests, contact us at booking@dubai-safaris.com or on WhatsApp as early as possible. We will do our best to help, subject to availability. Changes requested less than 24 hours before the start time cannot always be made, and any price difference will be confirmed before the change is made.

Cancellations and Refunds

• 24 hours or more before the start time: free cancellation and a full refund on most tours.
• Less than 24 hours before the start time, or no-show: usually not refundable, because the operator has already reserved vehicles, staff and food.
• Different terms: some experiences, such as private, overnight, VIP or peak-date tours, may have stricter cancellation rules. These will be shown on the tour page or in your confirmation and take priority over this general policy.
• How refunds are paid: approved refunds go back to your original payment method. Your bank may take several business days to show the refund.
• Late arrival or leaving early: if you miss your pickup, arrive late or leave the tour early, the unused part is not refundable.

Changes and Cancellations by Us

Desert activities depend on weather and safety conditions. If a tour cannot go ahead safely — for example because of sandstorms, heavy rain, extreme heat or instructions from the authorities — we or the operator may change the itinerary, pause an activity, or cancel the tour. If we cancel, you can choose a new date or a full refund. If only part of a tour is affected (for example, dune bashing is suspended but the camp goes ahead), we will offer a fair partial refund or alternative where possible. We are not responsible for costs outside your booking, such as flights or hotels.

Hotel Pickup

• Pickup times are approximate and may vary with traffic. Your exact pickup window will be confirmed in advance.
• Please be ready in your hotel lobby or agreed meeting point at the start of the pickup window. Shared tours collect other guests, so drivers cannot wait long — if you are not at the pickup point and cannot be reached, it may be treated as a no-show.
• Tours in shared vehicles may be combined with other guests unless you have booked a private tour.

Health and Safety

• Activities such as dune bashing, quad biking, sandboarding and camel riding carry inherent risks. Please follow all instructions from guides and drivers and always wear seat belts and safety gear provided.
• Dune bashing is not recommended for guests who are pregnant, have back, neck or heart conditions, have had recent surgery, or are prone to motion sickness. Please tell us before booking so we can suggest a gentler option — see our desert safari safety guide.
• Quad bikes and similar activities have minimum age and other requirements set by the operator, which will be explained on the day.
• Guides and drivers may refuse or stop an activity for any guest if they believe it is unsafe, including where a guest appears to be under the influence of alcohol. No refund is due in these cases.
• We recommend you have travel insurance that covers adventure activities.

Children

Children are welcome on most tours and must be accompanied by an adult at all times. Child prices and age limits are shown on each tour page. Infants and young children may not be able to take part in some activities, such as dune bashing or quad biking. Please give children's ages at booking so suitable seating can be arranged.

Guest Conduct

Please respect your guides, other guests, the desert environment and local customs. Dress modestly at camps and cultural sites, do not leave litter, and do not disturb wildlife. We or the operator may remove a guest whose behaviour is unsafe, offensive or illegal, without a refund.

Liability

• Our tours are delivered by licensed operators that we select and check carefully. Taking part in activities is at your own risk, to the extent permitted by UAE law.
• To the extent permitted by law, our total liability for any claim relating to a booking is limited to the amount you paid for that booking.
• We are not liable for indirect losses, for loss of or damage to personal belongings, or for delays and events outside our reasonable control (such as weather, traffic, road closures or government action).
• Nothing in these terms limits liability for death or personal injury caused by negligence, or any other liability that cannot be limited under UAE law.

Using Our Website

We try to keep tour descriptions, photos, prices and availability accurate, but errors can happen and details may change. If we find a clear pricing error after you book, we will contact you before your tour and you may cancel for a full refund. All content on this website, including text, photos and logos, belongs to Dubai Safaris or is used with permission and may not be copied without our written consent. Reviews you post must be honest and lawful.

Complaints

If something is not right during your tour, please tell your guide or contact us on WhatsApp straight away so we can try to fix it on the spot. For complaints after your tour, email info@dubai-safaris.com within 14 days with your booking details. We aim to reply within 3 business days.

Governing Law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any dispute will be handled by the courts of Dubai, although we will always try to resolve concerns with you directly first.

Changes to These Terms

We may update these terms from time to time. The version shown on this page when you make your booking applies to that booking.

Contact Us